Term & Conditions



1 .

Payment by TT or Transfer.

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A minimum of order is 1 ( 0ne) 20 Container

A minimum of 1 item is 3 pieces.

Down Payment is 50% after dealing order and the balance 50% after we sent the container ( its ( the intention after we sent us copy of BL and buyer must pay and we will send original BL)


FAQ

1). Q:

Can you make any new designs for furniture as required?

A:

Yes! We can do any new design for furniture required. We can also make a home decor to fill customers' house, hotels, cottages, etc. Our designer will formally make the sketch before filling the decoration into your house, to get the best result on it.

2). Q: Can we require to change the standard design to get our particular item?
A:

We can surely do to make your particular design, privately, as long there will any continuity afterward, as follow before the agreement.

3). Q:

What do you use for finishing, Fabric/Leather, Glass, or used Brass?

A:

We have the standart for all those stuff, but if you have any special request we can serve it to you, which is depend on our agreement before. We will informing you by Email the examples of finishing, fabric, etc.

4). Q:

Can I have the example before?

A:

We will send the sample to you by Email, which is suitable with the display pictures. The delivery and the expenses will be on charge by the Buyers, the we will confirming the fee before delivering the examples.

5). Q:

Can we do any observation for QC before you delivering the products?

A:

Yes, of course. Please let us know suppose you are willing to go to make a QC, then we also will inform you that the things are ready to QC before the packaging . We can also will help you for Accommodation and the ticket.

6). Q: How can we make an order?
A:

Please write to: info@carmencollections.com

Or please call:
Wibisono( Apo) in

(+ 62) 81 829 3868 , (+ 62) 291 3328 999

7). Q:

How long the shipping will take?

A:

For the first call is required by time of 6-7 weeks and if follows it has

required by time of 3-5weeks. Please writing us for more details.

8). Q:

What if the goods are not in good conditions or even damage?

A:

If there are any damage with the goods please be photographed clearly and we can replace it with another container or 100% cash back.